Auralite-23 Crystals, Finished Products And Other Gemstones


Return Policy: 

Customer service policy. We stand behind all of our products.

We offer 100% money back guarantee within 14 days of ship date if you are not satisfied for any reason. Customers only need to pay for the shipping cost to return the package. Refund will be processed upon the return of the item(s) in original condition.

 If for any reason you are not satisfied, you can return any item in its original condition within 14 days of the date of shipment for a refund or an exchange.

Please contact us before returning item.

Once we receive your returned item and we process it, your refund or exchange will be issued. Please note that items showing signs of wear or those that have been altered or damaged in any way will not be accepted for return. Returns must be packaged properly and insured or they will not be accepted.

KLEMCO Distribution is not responsible for customs duties - taxes and return shipping cost.

The shipping and handling fees on returns are non-refundable.   

If there is a manufacturing defect:

Defective items can be returned to us. When the item is received we will evaluate the defect. If we deem it valid, we will replace the item and reimburse the customer for the return shipping charges. If we deem the item to be non-defective, it will be returned to the customer and the customer will be responsible for the re-shipping charges.

Error in shipment on our part: (incorrect items)
On receipt of the returned incorrect item we will immediately ship the originally ordered item. We will reimburse the customer for the return shipping charges.

Change an order:
You may change an order if the order has not yet been processed.

Please contact us klemcodistribution@videotron.ca   

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